Shipping policy

Shipping Policy

Processing Time

  • Orders are typically processed within 1-3 business days after payment is confirmed.
  • During peak periods or sales, processing may take slightly longer. We’ll notify you if there are any delays.

Shipping Methods & Delivery Times

  • Germany: Standard shipping usually takes 2-5 business days.
  • European Union: Standard shipping usually takes 5-10 business days, depending on the destination.
  • International: Shipping outside the EU may take 10-20 business days, depending on customs and local postal services.

Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and order weight.
  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment.

Customs, Duties, & Taxes

  • For international orders, buyers are responsible for customs duties, taxes, and import fees.
  • Please check your local customs regulations before ordering.

Lost or Damaged Packages

  • We take care to package all orders securely. If your package is lost or damaged in transit, please contact us at info@wecoeberlin.com as soon as possible.
  • We will work with the carrier to resolve the issue or arrange a replacement/refund if needed.

Multiple Shipments

  • If your order contains multiple items, they may be shipped separately to ensure faster delivery.
  • You will receive tracking information for each shipment.

Questions